From Starbucks supporting refugees to Kenco taking on gangs, big businesses are falling over themselves to do good – and to let us know about i‘In the UK, people drink Kenco because it’s training young men in Honduras to be coffee farmers instead of gang members.’
Three days ago I hadn’t heard of Lyft. Not until I was greeted on Monday morning by a right-on colleague demanding to know if I’d deleted my Uber app and replaced it with Lyft. On Saturday #deleteuber had been trending after many believed it had undermined a taxi strike at New York’s JFK airport protesting against Donald Trump’s immigration ban. By Sunday, with swift marketing prowess, Lyft’s CEO Logan Green tweeted that the company was donating $1m to the ACLU (American Civil Liberties Union). Which led to Lyft’s downloads surpassing Ubers for the first time ever. They used to say sex sells; now, evidently, it’s activism.
Companies are now attempting to outdo each other with major acts of generosity, but there’s a catch; they’ll do good as long as they can make sure their customers know about it. There is no room for humility when a brand does a good deed. They’re always Larry David and never the anonymous donor.
It’s difficult to separate the fact that while these brands are showcasing pedigree social responsibility, ultimately they are helping refugees because it sells milky lattes and cheap holiday accommodation. They can see that allocating their marketing budget to good causes has a better reach than spending that money elsewhere right now.